- Check quality
One of the most common methods to ensure product quality compliance is by inspecting products and parts for the purpose of screening and removing any component that does not meet standards or standards. Technical way.At the beginning of the 20th century, mass production became more and more widespread and customers began to demand increasingly high quality and competition among production facilities of increasingly intense quality. . Industrialists gradually realize that inspection is not the best way to guarantee quality. By definition, quality testing is the activity of measuring, reviewing, testing, calibrating one or more characteristics of an object, and comparing results with requirements to determine the suitability of each characteristic. So the test is just a sort of product has been made, a way to deal with “already.” Speaking in the current language, quality is not built through inspection.In the 1920s, people began to focus on the previous processes, rather than wait until the final stage to screen the product. The concept of quality control (QC) was born.
- Quality control
By definition, quality control is the operational and operational technique used to meet quality requirements.For quality control, the company does not control every element directly affecting the quality creation process. This control is intended to prevent the production of defective products. In general, quality control is controlled by the following factors:– human;
– method and process;
QC was born in the United States, but regrettably these methods were only applied in the military field and were not promoted by American companies after the war. In contrast, in Japan, new quality control is applied and developed, absorbed into their own culture.
- Total Quality Control
Quality control techniques are only applied in production and inspection areas. To achieve the key objective of quality management is to satisfy the consumer, it is not sufficient condition; it requires not only applying these methods to pre-production processes and Testing, such as market research, research, planning, development, design and purchase, but also for subsequent processes, such as packaging, storage, Coordination, sales and after sales service. This management method is called Total Quality Control. The term Total Quality Control (TQC) is defined by Feigenbaum as follows:Total Quality Control is an effective system that unifies the efforts of developing, maintaining and improving the quality of different groups within an organization so that marketing, Production and services can be conducted in the most economical way, allowing complete customer satisfaction.Comprehensive quality control mobilizes the efforts of every unit in the company to process related to maintaining and improving quality. This will help maximize savings in production and services while satisfying customer needs.
- Comprehensive quality management
In recent years, the emergence of new management techniques that contribute to improving quality management, such as the “just-in-time” system, has been the basis for Comprehensive Quality Management (TQM). Total quality management emerged from the West, with Deming, Juran, Crosby getting older.TQM is defined as a management approach of an organization, driven by quality, based on the participation of all members and to deliver long-term success through customer satisfaction and the benefits of Every member of that company and of society.
TQM’s goal is to improve product quality and customer satisfaction at the best possible level. The outstanding feature of TQM over previous quality management practices is that it provides a comprehensive system for managing and improving all aspects related to quality and mobilizing participation. Every department and every individual to achieve quality objectives set.The common characteristics of TQM in the current deployment process in companies can be summarized as follows:
– Quality driven by customers.
– Leadership in the company.
– Continuous quality improvement.
– Unity, system.
– Involvement of all levels, all sections, staff.
– Use scientific thinking methods such as statistical techniques, just in time, …
In essence, TQC, TQM or CWQC (Company-wide Quality Control, very popular in Japan) are just different names for a quality management form. In recent years, the general trend of quality managers in the world is to use the term TQM.